Refund policy
Because our products are made to order and customized for each customer, we generally do not offer refunds or accept returns.
Under certain circumstances, refunds may be available for late, damaged, or lost shipments. Late shipments are only eligible for a refund of shipping fees when a guaranteed shipping option was selected. If you would like to request a refund, please fill out the form on our refund request page.
Refunds are not available for customer address errors. For more details, please refer to our Terms & Conditions.
SHIPPING GUARANTEE
We only guarantee orders shipped with a guaranteed shipping option through FedEx or UPS. These options include:
- Overnight
- 2 Day Guaranteed
- 3 Day Guaranteed
All other shipping options are considered non-guaranteed. The shipping guarantees that products will be delivered on time and in good condition. Any delays in shipping may be resolved by resending the items as ordered, store credit, a partial refund, a full refund, or a combination thereof solely at the discretion of Pawprints.net.
Non-guaranteed shipping options carry no promise of delivery by a date. Refunds, credits, or resends are not available for orders that have not been delivered by the end of an estimated delivery window.
Shipping delays caused by weather or Acts of God are not eligible for shipping guarantees. Delays caused by customers and/or from the selection of a digital proof are also not covered under the Shipping Guarantee.